1. Introduction
Rotaserv LLC FZCO ("Rotaserv", "we", "us", or "our"), incorporated in the Meydan Free Zone, Dubai, United Arab Emirates, is committed to protecting the privacy of individuals who interact with our website and services. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit www.rotaservllc.com or contact us through our website.
2. Information We Collect
We may collect the following categories of personal information when you use our website or submit an enquiry:
- Contact information — your name, email address, phone number, and company name when you submit an enquiry or request a quote.
- Message content — any information you voluntarily provide in the message field of our contact form, including equipment requirements or project details.
- Usage data — anonymised technical information such as browser type, pages visited, time spent on pages, and referring URLs, collected via Google Analytics 4. This data does not personally identify you.
We do not collect payment card details, government-issued identification, or other sensitive personal data through our website.
3. How We Use Your Information
We use the information we collect solely to:
- Respond to enquiries, quote requests, and procurement consultations you submit via our contact form.
- Communicate with you regarding the services you have requested.
- Improve our website and understand how visitors use it (via anonymised analytics data).
We do not use your personal information for unsolicited marketing, and we do not sell, rent, or share your information with third parties for their marketing purposes.
4. Legal Basis for Processing
Where applicable under data protection law, we process your personal information on the following bases:
- Legitimate interests — to respond to and manage business enquiries submitted by you.
- Consent — where you have voluntarily provided your information and contacted us.
5. Data Retention
We retain enquiry and contact data for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law. Anonymised analytics data is retained in accordance with Google Analytics' standard data retention settings.
6. Third-Party Services
Our website uses the following third-party services that may process limited data on our behalf:
- Netlify — our website hosting and form submission provider. Netlify processes form submissions in order to deliver them to us. Please refer to Netlify's privacy policy at netlify.com/privacy.
- Google Analytics 4 — used to collect anonymised website usage statistics. Data is processed by Google in accordance with Google's privacy policy at policies.google.com/privacy. You may opt out of Google Analytics tracking by using the Google Analytics Opt-out Browser Add-on.
7. Cookies
Our website uses cookies placed by Google Analytics to collect anonymised usage data. These are analytics cookies and do not store personally identifiable information. You may disable cookies through your browser settings at any time; however, this may affect your browsing experience.
8. Data Security
We take reasonable technical and organisational measures to protect the information we hold against unauthorised access, loss, or disclosure. Our website is served over HTTPS and hosted on Netlify's secure infrastructure.
9. Your Rights
Depending on your jurisdiction, you may have rights in relation to your personal data, including the right to access, correct, or request deletion of information we hold about you. To exercise any such rights, please contact us at the address below.
10. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
Rotaserv LLC FZCO
Meydan Grandstand, 6th Floor, Meydan Road,
Nad Al Sheba, Dubai, United Arab Emirates
Email: info@rotaservllc.com
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Last updated" date. We encourage you to review this page periodically.